about the book
target audience | related publications | sample chapters | how to buy | about the book
Based on over 25 years experience of designing and implementing business solutions in the UK, US and Southern Africa.
In 2004 Old Mutual South Africa adopted its theory as the ‘Old Mutual Business Process Methodology’ (OMBPM)
make work make sense explains how to design and implement process-architected systems in the broad and familiar world of administration - including financial services and central and local government. It is about the logic of administration problems, and therefore the logic of their solutions. It is a proven approach to radical business transformation.
make work make sense uses a handful of simple but profound principles to break work down to its fundamental components. These build into a business process model to underpin the design of both the software solution and the strategic change project the solution needs for success. The combination derives solution architecture from business architecture, not the other way round. The business stays in control, even when constrained by legacy systems.
make work make sense is built around a detailed fictional case study, in which everything of importance (people; processes; costs and benefits; business drivers; control and measurement; change management; incremental phasing; dealing with legacy; etc) fits into one logical framework.
make work make sense uses the BPMN (Business Process Modeling Notation) standard throughout.
© Chris Lawrence 2004, 2006, 2007, 2008.